A MrCall
success story

AI-powered call center MrCall responds to 1000s of simultaneous VoIP requests 24/7

Executive summary

MrCall is a cloud-based, AI-powered call center solution used by hundreds of small enterprises and professional service organizations. MrCall responds to thousands of simultaneous VoIP requests 24/7. Akka enabled a team of two to build this sophisticated, scalable, low-latency, enterprise-class solution.

 

Elasticity Agility Resilience

Thousands of VoIP requests simultaneously with zero latency.

 Two engineers focused on business logic, while Akka abstracted away the complexity of building a distributed system. Akka automatically isolates any issues that occur, ensuring dependable, uninterrupted service.

Having a scalable and low-latency foundation is fundamental to our mission. Akka is really something of a ‘Swiss Army Knife’ for us, as we use every part of it to build our systems. Akka has been a great product and an excellent partner.

Angelo Leto
CTO and Co-Founder. MrCall

The challenge

The two-person development team behind MrCall wanted to build a Java-based, AI-powered call center solution. It was imperative that the system could scale reliably, handle multiple complex interactions concurrently, and remove complexity.

The solution

Akka met their development challenges and solution goals:

  • Ease of development: Akka abstracts much of the complexity of the backend system, enabling the small team to focus on its business logic while Akka handles the rest.
  • Low latency: The system responds in real time with human-level AI responses to each phone call.
  • Scalability: The original application scales to address a rapidly growing customer call volume, without any code or infrastructure changes required.

The results

The MrCall team built an innovative cloud-based call center using AI to provide an enterprise-class experience to customers.

By adopting Akka, the team achieved multiple key results, including:

  • Better scalability: Scale to hundreds of customers with a team of two people.
  • Low latency: A seamless experience with no lag in voice response for thousands of concurrent instances.
  • Faster development: Eliminated coding and maintenance of concurrency, fault tolerance, and distribution.
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