Customer Story
How a next-generation e-commerce platform slashed cloud costs 40% while delivering hyper-personalized retail experiences.
RETISIO built its ARC e-commerce platform on Akka to deliver 4× faster page loads, 63% higher conversions, and 40% lower cloud costs — giving established retailers the tools to compete with the largest born-online competitors.
Akka ROI Scorecard
faster page loads — from 8 seconds down to 2 seconds.
reduction in cloud infrastructure costs.
increase in conversion rates over Black Friday and Cyber Monday.
Business outcome: major retailers compete effectively with born-online giants using real-time AI personalization.
Established retailers face an existential challenge: consumers expect the frictionless, personalized experiences of born-online giants, but legacy e-commerce platforms can’t deliver them. Off-the-shelf solutions require significant manual management and maintenance, driving up hosting and IT costs while falling short on customer experience.
“We work with some of the most recognizable brands in North America, and specialize in designing and delivering e-commerce solutions that enable established enterprises to compete effectively with even the largest born-online retailers,” says Sudhanshu Mohan, CEO at RETISIO.
Akka gave RETISIO the foundation to build ARC — a scalable, responsive, resilient, and self-healing commerce platform powered by real-time AI and machine learning.
“Akka is a key enabler for the ARC commerce solution — without it, we simply would not be able to deliver the lightning-fast performance we need to provide highly personalized e-commerce experiences at enterprise scale,” says Mohan.
RETISIO uses Akka’s streaming capabilities to feed machine-learning models with real-time customer browsing activity and historical purchase data, enabling hyper-personalized experiences that incentivize conversion. The self-healing capabilities ensure zero impact on users if technical issues arise.
Speed to production. Page load times reduced from 8 seconds to 2 seconds — a 4× improvement that directly impacts customer engagement and conversion.
Scale. 63% increase in conversion rates over Black Friday and Cyber Monday, with checkout processes running 2× faster than before.
Cost to operate. Cloud infrastructure costs reduced by 40%, protecting retail margins during economic disruption.
Business impact. Major U.S. retailers now compete effectively with born-online competitors using real-time AI personalization, advanced merchandising, and improved search.
Real-time retail personalization is inherently agentic: each shopper session needs autonomous analysis, recommendation, and conversion optimization without human intervention. On the Akka Agentic AI Platform, each customer session becomes a governed agent that analyzes browsing patterns, selects personalized promotions, optimizes pricing in real time, and manages checkout flow — all within policy guardrails.
These commerce agents can coordinate across the platform, sharing learned patterns about seasonal demand, inventory constraints, and promotion effectiveness. With durable state and event sourcing, every personalization decision is auditable for compliance and business analysis. Enterprises build on the Akka Agentic AI Platform directly, or have a system delivered and operated through Akka Specify.
